Labor’s Hospitality Policy
Labor is committed to ensuring the hospitality industry can continue to grow and provide jobs for Tasmanians.
A key driver of growth is customer satisfaction.
Tasmania is gaining a global reputation for high quality visitor experiences.
We know that if visitors to our state experience good quality customer service they are more likely to return and advocate for others to visit our state.
We must ensure that visitor expectations are not only met, but exceeded.
The Tasmanian Hospitality Association has been leading the way with its successful Great Customer Experience Program.
The free program offers staff training, business advice and accreditation for hospitality business across the state. To date around 650 businesses have participated in the program
The “seal of approval” for businesses that have successfully completed the program has become a mark of reassurance that customers will be treated to the quality service.
Labor will provide $1.4 million over four years to provide funding certainty for the program.
Industrial Relations Education
Labor will create a $200,000 Industrial Relations Education grant pool.
The grant pool will be used to fund programs that educate workers and employers on their industrial rights and responsibilities.
Labor believes that education is the best way to avoid issues like underpayment or non-compliance with ever-changing workplace laws and regulations.
Labor will work with industry groups, unions and other stakeholders to develop high quality educational resources and training programs for both workers and employers.
Industry Advisory Councils
Labor will establish a Tourism and Hospitality Industry Advisory Council.
The Council’s first task will be to conduct an industry audit and workforce development plan to identify skills gaps and strategies to address skills shortages.
Labor will also prioritise the development of a new MoU with the THA setting out our shared goals for the sector.
Labor believes that creating true partnerships is the best way to build industry confidence and create jobs.
Skills and Training
Under Will Hodgman there has been a loss of 1,900 apprenticeships over the past four years.
In contrast, Labor has a vision to make Tasmania the most skilled state in the nation.
Labor will restore the damage done and stimulate future growth by offering 3,000 targeted TAFE scholarships.
The $1,000 scholarships will be used to fill key skills gaps, including a shortfall of hospitality workers.
We have listened to industry stakeholders who have called for better training in order to replace foreign workers on 457 visas.
The scholarship program will target apprentice chefs, with other hospitality priorities to be determined in consultation with Labor’s new Industry Advisory Council.
TAFE scholarships will be used alongside other strategies to encourage employers to take on trainees and apprentices.
The current apprentice and trainee incentive program will be evaluated at the end of 2018-19 to determine whether it has successfully stimulated the creation of apprenticeships and traineeships before a decision is made to extend it.
Cost $3 million
Drysdale Centre of Excellence
A Majority Labor Government will restore Drysdale as the centre of excellence for tourism and hospitality students.
Labor will push ahead with reforms to establish an independent board for Drysdale including tourism and hospitality experts and TasTAFE representatives.
Labor is working closely with the industry to drive skills development for the future.
Drysdale once had a reputation as one of Australia’s best tourism and hospitality training schools.
The industry has told us that this change is absolutely needed to restore faith in the Drysdale brand.
We must fix Tasmania’s broken skills and training system and restore confidence in our most important training institutions, including TasTAFE, by making sure training meets the needs of industry and by doing that we will give Tasmanians access to better jobs.
Small Businesses Red Tape Assistance Program
Labor understands that trade waste compliance is a matter of concern for small to medium businesses in Tasmania, particularly in the tourism, hospitality and retail sectors.
Around 1,500 businesses are facing upfront costs of between $2000 and $30,000 to comply with environmental regulations.
Trade waste compliance is important to mitigate against odour issues and spillages at treatment plants but Labor recognises that some businesses face challenges in meeting the upfront costs of infrastructure upgrades.
Other issues include provision of disability access to premises under the Disability Discrimination Act as well as compliance with the Building Code of Australia.
A Majority Labor Government will provide grants to small and medium businesses to cover up to half the cost of solving these unique and site specific problems.
The grants program will be competitive, with an initial focus and priority on the installation of grease traps and other waste management solutions.
Applications for other works that are required to satisfy statutory operating requirements will be accepted until the grants have been fully allotted.
The requirement to install pre-treatment devices is placed on the owner of a property utilising TasWater’s trade waste service.
Devices range from small items such as screens and basket arrestors to capture solids and food waste through to grease arrestor traps to capture fats, oils and grease from food preparation. Oil water separators are a common requirement for automotive repair and service stations to prevent oil and petroleum products from entering the sewer.
Affected businesses include takeaway outlets and restaurants, hotels, service stations, laundromats, hairdressers and car washes. They also include not-for-profit entities like community clubs.
We will work constructively with TasWater and affected trade waste customers to identify the lowest cost solutions, tailored to individual circumstances.
Under Labor’s policy:
- The deadline for new trade waste systems to be installed should be extended by a further 12 months to allow a total of two and a half years for the identification of appropriate solutions, application for assistance and installation.
- In order to be eligible for grants, businesses must be registered in Tasmania.
- Businesses that cease trading within three years will be required to repay any assistance.
It is disappointing that the Liberal Government has refused to help small and medium sized businesses because its politically motivated TasWater takeover was unsuccessful.
Labor’s opposition to the TasWater takeover does not mean there are not challenges the business needs to confront and practices that need to be improved.